Technical assistance

Technical assistance

Technical assistance for customers

Technical assistance supports customers with telephone and e-mail assistance. Sometimes situations occur that are easier to solve by telephone by offering advice, instructions or reviews. If the problem cannot be solved over the phone, technical assistance can transmit a service request for field maintenance visit to the site, or make an appointment with the service center.

Documents

Documents

Helps you find the information you need

Ponsse’s machine-specific Owner’s and Parts Manuals help you find the information you need about the machine, its operation and maintenance. Ponsse will deliver the manual for your machine either as a hard copy or as an electric version, in your own language. The owner’s manuals will also be installed on your forest machine’s Opti computer so that they will always be conveniently available, wherever the machine is.

With a new forest machine, we offer operator and maintenance manuals and parts manuals for the base machine, crane and harvester head. The machine delivery also includes a manual for the Opti information system.

The documents are machine-specific, i.e. designed just for the machine purchased by you. If you have purchased a used machine or wish to obtain new documents for your machine, please contact your closest Service Center. All documents are available as hard copies or as an electric version.

Owner's manual

Owner's manual

Owner’s Manuals for base machine, crane and harvester head

The owner’s manuals include information on how the forest machine works, how it can be safely used, its technical features and issues pertaining to the everyday use and maintenance of the machine. The manuals also include electronic and hydraulic diagrams to assist in servicing. The owner’s manuals are currently available in 22 languages.

Opti Information System Manual

The PONSSE Opti Information system manual includes detailed information on the features of the Opti Information system applications in order to make their use as easy and effective as possible. The manuals are currently available in fifteen languages.

Parts manual

Your machine-specific parts manual can be used as an aid when you need parts for servicing the machine. The manual includes assembly layout drawings, and thus it can also be used when disassembling and assembling components. The parts manuals are currently available in nine languages.