Ponsse has invested in the development of its service centre in Surahammar, Sweden, and has built a new training centre intended for global use. The centre is equipped with Ponsse simulators as well as modern, versatile training facilities suitable also for larger groups.

The investment strengthens Ponsse’s ability to develop training, cooperation with forestry educational institutions, and expertise across the entire network. Training plays a central role in improving the productivity, efficiency, and sustainability of forest machine contractors and operators.

The training centre supports competence development

"We inaugurating a new training centre at Ponsse’s facility in Surahammar. We are very pleased with this investment and the opportunities it provides to develop training right here. The location of Surahammar is excellent for organising international training sessions, as the facility is located just over an hour from Arlanda Airport. We are systematically investing in training, cooperation with forestry schools, and the development of expertise throughout the entire Ponsse network," says Carl-Henrik Hammar, Country Manager for Ponsse Sweden.

The functionality of the training centre is enhanced by accommodation for up to 20 people in its immediate vicinity, making it easier for participants to plan their stay. The training activities and their continuous development are led by Ponsse’s Training Manager Anders Åhs Jakobsson together with a growing training team.

In addition to the training facilities, the service centre in Surahammar also includes new office spaces, a new shop for spare parts and Ponsse Collection products, as well as modern service bays for forest machines. The investment supports both competence development and customer-focused service operations.

A strong service network close to the customer

As part of the Ponsse Group’s long-term strategy, the company continues to invest in developing its service operations in Sweden. The spare parts warehouse was relocated to Västerås, which has improved spare parts logistics and customer service.

Today, Ponsse has 22 service locations across Sweden, of which 14 are authorised service partners and 8 Ponsse’s own service centres. With around 100 experts and 75 service vehicles, Ponsse provides fast and reliable service close to customers’ operations throughout the country. Service quality and its development are continuously monitored, and annual investments in the service network ensure top-class service for customers, says Johan Wermlund, Service Manager responsible for Sweden.

"In today’s forest machine industry, it is not enough to only deliver the machine. Access to service, training, and spare parts is crucial for customers’ safety and productivity. With our service and training network, we want to ensure this," Hammar adds.

The investment was highlighted in connection with the Ponsse Show Sweden event, which brought together stakeholders from the forest industry to explore the new facilities and the latest product innovations. During the event, Ponsse presented its newest solutions for current and future customers - solutions that enhance the machine operator’s daily work and support the everyday operations of forest machine contractors.