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Ponsse Values

Ponsse’s values guide our staff and operations. These values define
how we act and operate and our attitude towards our customers,
stakeholders and colleagues. Values affect all choices made by Ponsse and its staff.

CLOSENESS TO THE CUSTOMER
- understanding the customer’s business
- taking a genuine interest in the customer, getting to know
  customers’ needs
- maintaining a lean organisation - decision-makers close
- being reachable
- pursuing customer-driven production

RELIABILITY
- always being there for the customer
- keeping our promises
- acting honestly and ethically

PONSSE SPIRIT
- attending to staff welfare
- having the will to succeed, being entrepreneurial
- displaying constructive humility, but confronting one’s work
  courageously
- refusing to compromise in achieving goals
- assuming common responsibility for the success of our business
- maintaining friendliness and fair play

WILLINGNESS TO SERVE
- serving the customer as you would like to be served
- not ‘passing the buck’ when the customer calls with a problem
- helping colleagues in order to ensure successful customer care

INNOVATION
- continuous improvement of products and services
- showing initiative and open-mindedness
- regarding change as an opportunity
- taking the initiative to ensure our competitiveness